Return Policy

Effective Date: October 26, 2026

At Texturist, we want you to have a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined in this policy.

1. Return Window

We accept return requests within 28 days of the delivery date. Please contact us within this period to initiate your return.

2. Eligible Returns

We accept returns for both defective and non-defective products.

To request a return, please contact our customer support team and provide your order details. Products must be returned according to the instructions provided by our team.

We recommend including the original packaging, accessories, and other items supplied with your purchase whenever possible.

3. How to Request a Return

To initiate a return, email us at info@texturist.store.

Please include the following information in your email:

Our support team will review your request and provide instructions for returning the product.

Please do not send items back before receiving return instructions from our team.

4. Return Shipping Label

Texturist will provide a return shipping label for approved returns. Please use the label and follow the return shipping instructions provided by our customer support team.

5. Exchanges

We do not offer exchanges. If you would like a different product, you may return your eligible purchase in accordance with this policy and place a new order separately.

6. Restocking Fees

We do not charge any restocking fees for returned products.

7. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us at info@texturist.store as soon as possible. Include your order number and photographs of the issue so our team can assist you.

8. Contact Information

Business Name: Texturist
Website: https://texturist.store/
Email: info@texturist.store
Phone: +1 (916) 670-0462
Business Address: 5631 Lerner Way, Sacramento, CA 95823, USA
Chat Support: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Time Zone: GMT-07:00 (Mountain Time)

Thank you for shopping with Texturist.