Refund Policy

Effective Date: October 26, 2026

At Texturist, customer satisfaction is important to us. This Refund Policy explains how refunds are handled for eligible purchases made through https://texturist.store/.

1. Refund Eligibility

Customers may request a refund for defective or non-defective products within 28 days of the delivery date, subject to our Return Policy.

To begin the refund process, contact our customer support team by email and follow the return instructions provided.

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Email info@texturist.store with your order number and reason for the return.
  2. Wait for our team to review your request and provide return instructions.
  3. Use the return shipping label provided by Texturist for approved returns.
  4. Return the product according to the instructions provided by our team.
  5. Once we receive and inspect the returned product, we will notify you of the refund decision.

3. Refund Processing Time

Approved refunds will be processed within 10 days after the returned product has been received and inspected.

Refunds will be issued to the original payment method used for the purchase.

Please note that your bank, credit card issuer, or payment provider may require additional time to make the refunded amount available in your account.

4. Return Shipping

Texturist provides the return shipping label for approved returns. Please contact us before returning an item so we can provide the appropriate instructions.

5. Restocking Fees

We do not charge any restocking fees for returned products. No restocking fee will be deducted from an approved refund.

6. Exchanges

We do not offer exchanges. If you wish to purchase a different product, you may return your eligible purchase and place a new order separately.

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us at info@texturist.store. Include your order number and photographs of the issue so our team can review your request and explain the next steps.

8. Contact Information

For questions about refunds or the status of a return, please contact us:

Business Name: Texturist
Website: https://texturist.store/
Email: info@texturist.store
Phone: +1 (916) 670-0462
Business Address: 5631 Lerner Way, Sacramento, CA 95823, USA
Chat Support: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Time Zone: GMT-07:00 (Mountain Time)

Thank you for choosing Texturist.